Refund and Cancellation

Online booking & refund policy.

Our online services offer hassle free booking options both Pre-paid & COD. After booking our customer care executive will call you to confirm the slot, tests & technician details. You may choose to re-schedule the appointment by calling our contact centre between 0700 – 2200 hours.

In an event of non-availability of service or preferred time you may cancel the appointment from the App or Website or through the Contact Centre. A booking can be cancelled till 3 hours prior to sample collection. Once the sample is collected by our technician, the order cannot be cancelled.

Upon successful cancellation if the order is pre-paid, the same is refunded back to the source in 7 to 10 working days from the date of cancellation. Refund is not applicable for COD orders. In case of partial cancellation, request you to inform our service agent to process the refund. For assistance you may write at connect@agilus.in or call 91115-91115.

We believe that this new online booking system and refund policy will provide our customers with a more streamlined and convenient experience. We are committed to offering exceptional service to all of our customers, and we look forward to serving you in the future.